Frequently Asked Questions
Your One-Stop Copying Hub
At Florentik7a, we specialize in providing high-quality document copying and binding services tailored to your specific requirements. Whether it's for personal or professional use, we've got you covered.
What services do you offer?
Welcome to our FAQ section! Here, we address common questions about our document copying and binding services, providing you with clear insights to help you understand our offerings better.
How long does it take to complete an order?
Typically, our turnaround time is 24 hours for standard orders. For urgent requests, we offer same-day service, ensuring you receive your documents on time, even at short notice.
Do You Provide Digital Copying Services?
We can handle a variety of documents including reports, theses, presentations, and marketing materials. We can copy documents up to A0 size and bind up to 500 pages in one go.
What Are Your Payment Options?
Yes! We use recycled paper and eco-friendly inks in 80% of our printing services. We aim to reduce our carbon footprint while providing quality services to our clients.
Do you offer bulk order discounts?
Absolutely! We provide discounts for bulk orders, with savings of up to 20% for orders over 200 copies. Please contact us for a tailored quote based on your specific needs.
Pricing and Payment Information
Tailored Solutions for Every Need
Our expert team is dedicated to delivering personalized service that ensures your documents are copied and bound precisely to your specifications. Experience the difference in quality and attention to detail.
What are your pricing rates?
With over 15 years of experience in the document copying industry, we specialize in high-quality copies and binding services tailored to the needs of our clients.
What payment methods do you accept?
Our services encompass a wide range of copying formats, ensuring we meet the diverse needs of our clientele.
Can I get an estimate before placing an order?
Yes, we provide free estimates for all orders. Simply contact us with your document specifications, and we will respond within 2 hours with a detailed quote.
Are there additional costs I should be aware of?
Additional costs may apply for specialty printing, such as glossy finishes or special paper types. We ensure that all costs are clearly communicated before confirming your order.
What Types of Document Copying Services Do You Offer?
We have a minimum order requirement of 10 copies for all printing services to maintain efficiency and quality.
Order Process and Services
Sustainability in Every Copy
We are committed to environmentally-friendly practices, using sustainable materials and processes that minimize waste. Choose us for a greener approach to document copying.
How do I place an order?
You can place an order by visiting our physical location or through our website. For online orders, simply upload your documents, choose your binding options, and complete the payment.
Can I modify my order after it has been placed?
Orders can be modified within 1 hour of placement. After that, production may have started, and changes might not be possible. Please contact us immediately if you need to make adjustments.
How Quickly Can I Expect My Copies?
Yes, we provide digital proofs for customer approval on all custom orders. This ensures that you are satisfied with the layout and design before we proceed with printing.
What if I have a large order?
We understand that timing is crucial. Here, we discuss our turnaround times and how we cater to urgent requests.
What Binding Options Are Available?
Yes, you can pick up your order from our location at any time during our business hours. We will notify you via email or SMS when your order is ready for collection.
Quality Assurance
Explore Our Services and Processes
We understand that time is of the essence. Our efficient processes and quick turnaround times guarantee that you'll receive your copies and bindings when you need them, without sacrificing quality.
What Formats Can You Copy?
We conduct a multi-step quality check including color accuracy, binding strength, and page alignment for every order to ensure the highest standards are met.
Do you offer a satisfaction guarantee?
Yes, we guarantee customer satisfaction. If you are not pleased with your order, please let us know within 24 hours, and we will rectify the issue at no additional cost.
How do you ensure the quality of your materials?
We source our paper and binding materials from reputable suppliers, ensuring that all products used meet or exceed industry standards.
Can I Request Custom Sizes or Formats?
Our customer satisfaction rate is over 98%, which reflects our commitment to delivering high-quality services consistently throughout our 13 years in business.
Can I see samples of your work?
Our binding services offer various choices to ensure your documents are presented professionally, no matter the purpose.
Contact and Support
Fast and Reliable Service
In this section, we provide answers to frequently asked questions to ensure you have all the information you need regarding our services and processes.
How can I contact you?
You can reach us via phone, email, or through our website's contact form. We strive to respond to all inquiries within 2 hours during business hours.
What are your business hours?
Our business hours are Monday to Friday, from 9 AM to 6 PM, and Saturday from 10 AM to 4 PM. We are closed on Sundays and public holidays.
Do you have a customer support team?
Yes, we have a dedicated customer support team available to assist you with any questions or concerns regarding your order.
Can I schedule an appointment for a consultation?
Yes, consultations can be scheduled during our business hours. Please contact us in advance to arrange a suitable time.
Are There Bulk Discounts for Large Orders?
If you have further questions or need assistance, don’t hesitate to reach out to us! We’re here to help and ensure you get the best service possible.